Working at Cornerways Residential Home
1 Tanners Hill, Hythe, CT21 5UE
Operated by Merryhill Care Limited
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive management and positive culture where staff feel valued and safe, but staffing lacks strong retention and activities miss specialist programmes."
Safety & Risk
8/10
✓
People were protected from the risks of abuse by staff who completed regular training. Staff supported people to have their medicines safely and on time. Incidents were recorded and lessons shared.
Staff Culture
8/10
✓
The atmosphere at the service was calm and relaxed. The culture was one of openness and inclusivity where people and staff were valued. Staff felt valued and enjoyed their work.
Staffing Levels
6/10
✓
People told us there were enough staff. They said 'No matter what time of day or night, there is always someone here to help if I need them' and 'There are always plenty of staff'. The registered manager used a dependency tool.
Training & Dev
7/10
✓
New staff completed a comprehensive induction and all staff completed regular training... Staff were supported to achieve additional qualifications, such as NVQs. Group supervision meetings were held.
Management
8/10
✓
People said '[The registered manager] is amazing. So caring and thoughtful' and '[The providers] are wonderful. They come in and see us.' Staff felt very well supported by the registered manager who coached and mentored them.
Programmes
6/10
✓
A dedicated activities co-ordinator spent time with people on a one-to-one basis each day. People enjoyed cooking and gardening and had visits from local school children. New dementia choir and cookery classes.
Points to consider
Staff numbers meet basic needs with a tool to check shifts, but no details on low staff turnover or avoiding agency workers.
People told us there were enough staff... The registered manager used a dependency tool to assess people's needs and make sure there were enough staff on each shift.
Activities include a coordinator for cooking, gardening, school visits and events, but no specialist programmes or staff training in therapies.
Regular events were held, and a dedicated activities co-ordinator spent time with people... People told us they enjoyed cooking and gardening and had visits from local school children.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews