Last updated: 10 February 2026
"Staff feel safe and valued in an open culture with exemplary medicines practices and visible supportive managers, although staff retention and agency use lack detail."
The service demonstrated exemplary practices in medicines optimisation. Staff were thoroughly trained and regularly assessed for their competency in administering medications.”
Staff felt safe and encouraged to speak up, with a strong culture of openness and psychological safety. One staff member said, “I can’t think of anything I would change.”
People and staff told us there were enough staff to meet people’s needs safely. The service used a dynamic staffing model to ensure people were adequately supported during times of crisis.”
The service was committed to staff development. A staff member told us, “If I say can I have this training then they will do this.” Observations, supervision and appraisals were undertaken regularly and records showed how staff were able to discuss their development.”
The registered manager and senior staff were highly visible within the service and took an active part in the care of people living there. A staff member told us, “We always call them [managers] and they are always there. These people help us to feel motivated, supported and carry on with our work.”
The service had a ‘Let’s Learn Together’ initiative with life-skills courses for people to choose and attend. These ranged from planning, preparing, budgeting and shopping for a meal, to first aid and included language skills in English and French, for example.”
Staffing is sufficient and flexible with extra help when needed, but nothing said about long-term staff staying or using agency workers.
People and staff told us there were enough staff to meet people’s needs safely. The service used a dynamic staffing model to ensure people were adequately supported during times of crisis.”
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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