Last updated: 9 February 2026
"Staff feel supported with good training and stable staffing without agency use, but safety gaps like missed safeguarding alerts and medication issues were overlooked by managers."
One incident had not been recognised as a safeguarding concern, so action could be taken to prevent a reoccurrence... we identified some areas for improvement, relating to repeat prescriptions and risk assessments for some medicines.
Staff felt supported and they, people and relatives expressed confidence in the management team. A staff member said, 'I would recommend the home as a place to work...'
The service had enough staff... The service did not use agency staff to fill in any gaps, but existing staff worked additional hours.
Staff had received training in safeguarding and understood their responsibilities. Staff who gave people their medicines had received training in medicines administration and their competency was assessed.
The provider had systems and processes to monitor quality within the home. However, these had not identified all the areas we found that needed improvement.
Per 2018 comprehensive inspection: People enjoyed activities both within and outside the service... trips out and holidays... cooking, listening to music.
Managers quality checks missed safety gaps like incomplete risk details and medication issues that inspectors spotted.
The provider had systems and processes to monitor quality within the home. However, these had not identified all the areas we found that needed improvement.
Staff missed treating one verbal abuse incident as safeguarding, and meds had problems like wrong storage temps and missing checks for blood thinners.
one incident of verbal abuse had not been recognised as a safeguarding concern by the registered manager or provider... one fridge where some medicines were stored, needed to be kept at a cooler temperature.
No dedicated activities coordinator or special programmes, just basic outings and home activities from older report.
Per 2018 comprehensive inspection: trips out and holidays... cooking, listening to music and having their hair done.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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