Working at Corner Oaks

Not enough staff at night to handle emergencies safely, and only one knows how to give meds.

We identified there was consistently only 2 staff on shift at night time, which would not be sufficient numbers to respond in the event of an emergency such as a fire, due to the level of support each person required. We also identified that only 1 of the 2 staff on shift at night time had completed medicines management training

No permanent manager giving strong oversight, service relies too much on the deputy.

The service did not have sufficient oversight from the registered manager or provider. Whilst regularly present at the service, the service relied heavily on the experience and capabilities of the deputy manager.

Poor handling of safety issues like not reporting incidents or fixing known risks such as hot water.

Leaders did not understand their regulatory responsibilities to ensure incidents and events happening in the service were appropriately reported to CQC and other stakeholders. Risks in relation to water temperatures exceeding safe ranges, increasing the risk of scalds or injury were known to the provider, identified on their own internal audits and checks but had not been addressed