Last updated: 9 February 2026
"Staff feel supported by management with a positive culture and kind interactions, but training is basic and some recruitment files lack full work history."
The manager investigated safeguarding concerns and ensured risk assessments and management plans were in place... Safeguarding alerts were raised externally when required... Staff had been trained in safeguarding... The provider had systems in place to review when things go wrong.
There was a positive atmosphere in the service staff obviously knew people well and we observed kind and caring interactions. A staff member told us, 'All the staff are kind and caring we do our best for the people that live here.'
Staff and people felt there were enough staff working in the service... Our observations on the day of inspection showed us there were enough numbers of staff on duty... Staff had been recruited safely... However, the full work history of some staff was not present in their personnel files.
Staff had received a blend of face to face and virtual training to support their knowledge and skills. An induction process was in place for new staff... Staff had been trained in safeguarding... trained in the administration of medicines.
Staff we spoke with told us that they felt supported by the management of the service. One staff member told us, 'I feel able to speak to [name of manager] about any concerns I may have.' The registered manager felt fully supported by the provider and area operations director.
Only standard mandatory training like safeguarding and medication plus induction, no specialist courses or funded qualifications.
Staff had been trained in safeguarding, knew the signs... how to report... trained in the administration of medicines... blend of face to face and virtual training... induction process... shadow shifts... eLearning training.
Staffing is adequate but recruitment files miss full work history for some staff.
some personnel files had documents missing... the full work history of some staff was not present in their personnel files... We recommend the provider seeks guidance to ensure staff personnel files have completed work history.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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