Working at Corner House

People told us that they felt safe... Procedures were in place which safeguarded... from the potential risk of abuse... Systems were in place to record and monitor incidents and accidents... manager monitored the number of falls... analysed the root cause.

There was a positive, open and inclusive culture... A member of staff said, 'It's like a big family. Everyone gets on really well.' Another commented, 'It's a very good team. We get on well with the residents and help each other out.'

There was an established staffing team in place with sufficient numbers... A member of staff explained, 'The staffing is very good... we don't need agency staff.' The registered manager carried out a monthly staffing review.

Staff were trained and supported to meet people's needs effectively... supported them to gain additional qualifications... 'I've done NVQ levels 2 and 3 with support.' Staff had access to regular formal supervision sessions.

The management team were dynamic and innovative in their approach. They set a high standard and led by example. Staff told us '[Registered manager] is a fantastic manager. Very supportive.'

The service employed an activity co-ordinator who... encouraged people to take part in a wide range of activities... Dreams Can Come True campaign... recognised... in the 2017 East of England Care Awards... Care Innovator Award.