Last updated: 10 February 2026
"Staff training and culture shine with motivated teams feeling listened to, but absent unregistered manager and rushed care tasks due to staffing are major concerns."
Medicines were managed safely. Individual risks to people were effectively assessed and monitored.
Many staff said they felt more motivated and were confident improvements were being made throughout the service. Staff say they felt listened to and enjoyed coming to work more than previously.
Staff told us they did not always have enough time to support people with their personal care, and completing care tasks was often rushed.
Staff training was mostly well completed and where there were some gaps, we were assured this was work in progress. Staff told us they felt training was adequate.
There was a manager in post who was not registered with the Care Quality Commission. They were absent at the time of the inspection.
There is an activities [staff] and they do all manner of things – bingo, play your cards right, jigsaws and we have games outside sometimes. We have a bus trip each week.
No registered manager in post, so leadership oversight is not fully reliable.
There was a manager in post who was not registered with the Care Quality Commission. They were absent at the time of the inspection.
Staffing levels mean care tasks are rushed and not everyone gets timely help.
Staff told us they did not always have enough time to support people with their personal care, and completing care tasks was often rushed.
Only basic activities like bingo, games and outings, so the role lacks specialist creative programmes.
Organised activities were available, such as games, and people enjoyed outings to local places as well as visits from an assistance dog.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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