Last updated: 10 February 2026
"Good mandatory training and a visible new manager, but staffing shortages delay basic care like pad changes and safety lapses affect medicines and infection control."
Breaches of safe care regulation, medicines not always managed safely e.g. wrong medicine given, tablet found in bed, infection control lapses like unclean areas.
Mixed staff feedback with some scared to speak up, not feeling listened to, or treated unequally despite some positive team comments.
Staff deployment not effective to meet needs, most people said not enough staff, staff reported delays in pad changes and washes up to 30-45 mins or until evening.
Mandatory training completed appropriately but provider did not ensure regular supervisions/appraisals, 18 out of 70 staff received no supervision.
New manager recently registered and visible/approachable but mixed staff feedback on communication and provider in breach of good governance regulation.
One relative mentioned staff make a fuss on birthdays and bake cakes but interactions mostly task-oriented, no structured programmes mentioned.
Not enough staff so people wait too long for basics like pad changes or washes, sometimes 30 to 45 minutes or not until afternoon.
Staff told us, “Someone may miss out on a pad change and they are sat in urine and faeces for longer than I would like, they do get done, but they can wait 30 to 45 minutes.” “people did not receive a wash until 2pm, 4pm, or sometimes 7pm.”
Medication mix-ups like someone getting another person's tablets and tablets left in beds, plus unclean areas during an outbreak.
Records reviewed showed one person had received medicine prescribed for another person... found a tablet in a person’s bed... areas of the service were visibly unclean.
Staff often don't feel heard or treated fairly, some scared to speak up even with new manager's open door.
Some staff did not feel listened to when they had previously spoken up. One staff member told us they were scared to speak up... Some staff felt they were treated differently.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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