Last updated: 10 February 2026
"Staff feel well supported by an approachable provider, but weak oversight missed safety risks like scalding taps and unsecured windows, plus recruitment and training gaps."
The provider had not identified risks to people from hot water taps. Taps in people's bedroom did not have temperature control valves fitted to reduce the risk of scalding... two bedrooms on the first floor did not have restrictors fitted to large windows.
Staff told us that the provider was approachable and involved in the running of the home. Staff felt well supported by the provider.
Recruitment records we reviewed showed that a member of staff recruited as a flexible worker had not undertaken a recent Disclosure and Barring Service (DBS) check.
Staff who worked full time had completed regular training, however, one staff member recruited as a bank worker had not completed any training since being employed at Coralyn House.
There was a lack of clear governance in the service and the provider did not have effective systems in place to consistently assess, monitor and improve the quality of care. This meant safety issues were not identified and rectified by the provider.
People were able to access their community and use its resources... Care plans we reviewed detailed people's interests, hobbies and cultural wishes.
The manager missed safety risks like scalding hot taps and unsecured windows, so oversight feels weak.
The provider had not identified risks to people from hot water taps... two bedrooms on the first floor did not have restrictors fitted to large windows.
Recruitment checks were not done properly for flexible staff, like missing DBS checks.
Recruitment records we reviewed showed that a member of staff recruited as a flexible worker had not undertaken a recent Disclosure and Barring Service (DBS) check.
Part time staff have training gaps with no updates for years and missing induction records.
one staff member recruited as a bank worker had not completed any training since being employed at Coralyn House. Although they had completed training in social care for another employer, this had not been updated for more than five years.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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