Working at Coral House
15 Alder Hills, Poole, BH12 4AJ
Operated by Harbour Care (UK) Limited
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Approachable managers and robust safety support a friendly culture, but staffing relies on agency top-ups and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Robust COVID-19 risk assessments were in place. IPC audits carried out regularly and action taken. We were assured on all infection prevention measures. Per 2021 targeted inspection.
Staff Culture
7/10
✓
'It definitely a friendly, open culture here. We are always willing to learn and are very welcoming'. Staff felt supported, valued and listened to. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. A staff member commented, 'There are enough staff with agency top up'. Per 2019 comprehensive inspection.
Training & Dev
7/10
✓
'The training is very good here. There is a mix of classroom and online. We also have opportunities to do additional training including diplomas in health and social care'. Per 2019 comprehensive inspection.
Management
8/10
✓
Staff comments included, 'The registered manager is really good, I can approach them with anything. Same for the deputy... always approachable'. Per 2019 comprehensive inspection.
Programmes
6/10
✓
People were supported to access the community and participate in activities which matched their hobbies. 'I go to an activity centre across the road every week'. Per 2019 comprehensive inspection.
Points to consider
Staffing is adequate but relies on agency workers to top up shifts.
A staff member commented, 'There are enough staff with agency top up. 1:1 hours are always met'. Per 2019 comprehensive inspection.
No dedicated activities coordinator or specialist programmes, just community outings and hobby support.
No dedicated activities coordinator or named specialist programmes mentioned. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews