Working at Coppice Nursing Home

Systems were in place to ensure concerns about people being at risk of abuse could be investigated and appropriate action taken. Staff told us they felt confident in raising any concerns they had. People received their medicines as prescribed.

Staff we spoke with confirmed the culture was open. One member of staff told us, 'We are encouraged to ask questions. If we want to know anything we can go to the [registered manager's] office.'

Sufficient staff were on duty to support people safely. People told us staff were available when they needed them. A relative commented, 'There's always plenty of staff.'

Staff told us they were well trained and had the skills they needed to support people safely. One member of staff we spoke with told us, 'I've worked in different homes and the training here is second to none.'

The registered manager was experienced and had encouraged an open culture in the home. Staff and relatives told us the registered manager was available if they wanted to discuss anything.

A variety of relevant activities were arranged both within and outside the home. A person we spoke with told us, 'The singer is good. He comes here a lot. There's always something going on.'