Working at Coppice Lodge
66-68 Walter Nash Road East, Kidderminster, DY11 7BY
Operated by Endurance Care Ltd
8 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with enough staff and good training, but no permanent manager and medication errors hold it back."
Safety & Risk
4/10
!
There were some instances when people did not receive creams as prescribed. An external support worker... had concerns about a person's safety at night but had not reported this concern to the manager.
Staff Culture
6/10
✓
Staff felt supported and their suggestions were listened to. Staff were complimentary about the guidance, support and focus of the manager.
Staffing Levels
6/10
✓
There was enough staff to care for people. The manager ensured if support was required from agency staff a consistent group of agency staff were used.
Training & Dev
6/10
✓
New staff were supported through induction programmes and opportunities to work alongside more experienced staff. The manager and provider planned to develop staff opportunities for developing their skills further.
Management
3/10
✕
There was no registered manager in post at the time of the inspection. Since our last inspection, there had been three managers in post.
Programmes
5/10
!
People now enjoyed spending more time in the community, attending clubs... playing bowls with staff, being supported to listen to music... baking cakes with staff.
Points to consider
No permanent manager in place yet, with several managers coming and going recently.
There was no registered manager in post at the time of the inspection. Since our last inspection, there had been three managers in post.
Some medication errors, like people not always getting their prescribed skin creams.
There were some instances when people did not receive creams as prescribed.
Only basic activities like outings, baking cakes, and garden time with no dedicated coordinator or specialist programmes.
People now enjoyed spending more time in the community, attending clubs... playing bowls with staff, being supported to listen to music... baking cakes with staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews