Working at Coppice Lodge

Systems and processes to safeguard people from the risk of abuse... Staff were trained in safeguarding and understood how to recognise and report abuse." "Medicines were administered, managed, stored and disposed of safely." "There were clear systems in place to identify, assess, monitor and manage risks.

Staff told us, 'We all work together as a team to ensure the safety and best quality of life for our residents.'" "Most staff felt supported in their roles.

Per 2018 comprehensive inspection: Records showed staff had received the relevant training to equip them with the knowledge and skills they needed, such as safeguarding, dementia awareness, health and safety and infection control. New staff were provided with an induction period when starting work at the service.

Per 2018 comprehensive inspection: People were offered a wide range of opportunities for meaningful activity, both in the home and in the local community, this had a positive impact on their wellbeing. The provider employed a resident experience executive whose role was to ensure people had opportunities to get involved in meaningful activities.