Working at Coppice Court Care Home

Workers feel rushed, skip breaks, and cut corners because staffing levels are too low at times.

Staff told us the staffing levels meant they were having to go without breaks and cut corners with care to get the work completed.

Managers do not always listen to or act on staff concerns about not enough workers on shift.

Staff told us they had raised their concerns about staffing levels but were not being listened to.

Agency workers are still used to fill gaps in shifts.

Agency staff were used to cover any staffing shortfalls.