Working at Coppice Close

Staff had training on how to recognise and report abuse... detailed risk assessments... managed incidents well... open and transparent approach to learning from incidents.

A staff member said, 'It's a positive place... I won't ever want to leave, it's fantastic.' Described as 'Coppice family' with strong team spirit and no blame culture.

The service had enough staff, including for one-to-one support... stable staff team who had formed an excellent knowledge of individuals... right staff have been recruited and retained.

People were supported by staff who had received relevant and good quality training... positive behaviour support, trauma-informed care, communication tools... regular supervision and competency assessments.

A relative said, 'I find the manager to be very good, he is very hands on and proactive.' Staff described open-door policy and manager visible and approachable.

Staff supported people through recognised models... therapeutic parenting models... de-sensitisation oral health plans with social stories, fun toothbrushes... voluntary work, gym, community interests.