Working at Coppermill Care Centre
10 Canal Way, Uxbridge, UB9 6TG
Operated by Coppermill Care Limited
52 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Strong safety practices and a happy, supported team with engaging activities, but no registered manager yet and some agency staff use."
Safety & Risk
7/10
✓
People were protected from the risk of avoidable harm. The risks to people's safety and wellbeing had been identified, assessed and managed... Medicines were managed well... robust procedures for preventing and controlling infection.
Staff Culture
6/10
✓
The staff told us they were happy working at the service. Staff felt valued and supported... 'It's a good place to work' and 'The manager comes around every morning to see how everyone is, we work as a team'.
Staffing Levels
5/10
!
There were enough staff on duty at any one time to meet the needs of people who used the service... The manager told us they still required for agency staff to ensure safe staffing levels, but this had reduced.
Training & Dev
6/10
✓
Per 2022 comprehensive inspection: Staff received training the provider considered mandatory such as health and safety, safeguarding, moving and handling and infection control. They also received training specific to the needs of the people who used the service.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 2 months and had submitted an application to register.
Programmes
6/10
✓
The provider employed two activity coordinators... People were supported to undertake activities... bingo session... visits to a garden centre... [dog charity], boat trips and walks along the canal.
Points to consider
No permanent manager in place yet, as the new one has only been there two months and is still registering.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 2 months and had submitted an application to register.
Some agency workers still cover shifts, even though it's less than before.
The manager told us they still required for agency staff to ensure safe staffing levels, but this had reduced.
Only standard training with no mention of specialist courses or funded qualifications.
Per 2022 comprehensive inspection: Staff received training the provider considered mandatory such as health and safety, safeguarding... They also received training specific to the needs... some training refreshers had not been completed for some of the staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews