Working at Copperfield

Individual risk assessments were carried out for each person and included health, safety and environmental risks. Medicines were stored and managed safely.

One member of staff told us, 'We make it like a home here, we are like one big family.' Staff told us they felt comfortable to raise any issues or suggestions they had.

Many staff were long standing employees of the service and knew people's needs and routines exceptionally well. Any absences were covered by permanent members of staff.

Most staff had received additional training to meet the specific needs of the people they were caring for. Staff were supported through inductions, supervisions and appraisals.

Staff spoke positively about the manager, one told us, 'The manager is always there to provide support.'