Working at Copperclay Mews
Copperclay Walk, York, YO61 3QN
Operated by The Hesley Group Limited
8 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel supported by the manager with good training and safe medicines management, but activities are basic and staffing adequate without a stable team."
Safety & Risk
8/10
✓
Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people.
Staff Culture
7/10
✓
The registered manager encouraged people and staff to be open with each other and created a culture of acceptance. One member of staff told us; 'The people we support make me happy... I love my job'.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's individual needs and maintain their needs and safety. Staff were recruited safely, using robust checking methods.
Training & Dev
7/10
✓
People were supported by staff who trained in specialised skills... 'We do an 'enhancing life's' programme, on how to support people to reduce anxiety triggers'. The induction is the best one I have been on it is very in depth.
Management
7/10
✓
Staff felt supported by the registered manager. Staff told us they felt confident that the registered manager would respond to them when raising concerns and following incidents. Staff could approach the registered manager for support at any time.
Programmes
5/10
!
People followed their interests... including; walking and days out to the beach... 'I like go out... staff take me out'. We support people to try new things... like food prep and cooking.
Points to consider
No activities coordinator or specialist programmes mentioned, so the role is mostly routine care with basic outings like walks and beach trips.
People followed their interests and took part in activities... including; walking and days out to the beach.
Staffing is adequate to meet needs but no details on low agency use or stable long-serving team, so workloads might not always feel easy.
There were enough staff on duty to meet people's individual needs and maintain their needs and safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews