Last updated: 10 February 2026
"Staff love the positive culture and approachable managers, but staffing shortages evenings and weekends plus missing safeguarding training hold it back."
There were systems in place to safeguard people from abuse but not all staff had received relevant training... Four staff members had not completed safeguarding training.
One staff member told us, 'It's a good place to work. I really love it.' Another staff member told us the provider and registered manager were approachable and listened to staff.
The provider had not always deployed enough staff to meet people's needs. Staffing levels meant people's choices for how they spent their time in the evenings and at weekends were restricted.
not all staff had received relevant training about how to follow the provider's procedures to keep people safe. Four staff members had not completed safeguarding training.
despite being aware of the statutory guidance, Right support, right care, right culture; limited action had been taken by the registered manager and provider to ensure the service reflected best practice.
people populated a monthly activity timetable together which meant they often did these things as a group... half the group go bowling and the other half have a pub night (in the service).
Not enough staff especially evenings and weekends, so shifts feel stretched.
in the evenings and at weekends this dropped to five staff. This meant people did not have the freedom to go out when or where they chose in the evening or at weekends.
Some staff missing basic training like safeguarding, so you might work alongside untrained colleagues.
Four staff members had not completed safeguarding training. One of these staff members confirmed they would not know how to raise a safeguarding concern outside of the service if they needed to.
No individual activities or special programmes, just basic group outings like bowling, so days are routine.
The culture in the service focused on the group rather than the individual. For example, people populated a monthly activity timetable together which meant they often did these things as a group.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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