Working at Copper Beeches Lodge

There were systems in place to safeguard people from abuse but not all staff had received relevant training... Four staff members had not completed safeguarding training.

The provider had not always deployed enough staff to meet people's needs. Staffing levels meant people's choices for how they spent their time in the evenings and at weekends were restricted.

not all staff had received relevant training about how to follow the provider's procedures to keep people safe. Four staff members had not completed safeguarding training.

despite being aware of the statutory guidance, Right support, right care, right culture; limited action had been taken by the registered manager and provider to ensure the service reflected best practice.

people populated a monthly activity timetable together which meant they often did these things as a group... half the group go bowling and the other half have a pub night (in the service).