Working at Coppelia House

Improvement was needed for the oversight of risk management. Staff administering medicines said they were often interrupted. Oversight of infection control required improvement.

Staff questionnaire responses were very mixed. Some said they would recommend the home as a good place to work. Others felt there was a disconnect between the staff group and the registered manager, and did not feel valued.

Agency staff provided additional support when recruitment was underway or if staff were off sick. Several people and their relatives said they wished there were less staff changes. Mixed response from staff about staffing levels and how staff were deployed.

Staff did not receive regular formal supervisions, where career progression, training and feedback could be shared. This led to some staff feeling unsupported.

Care staff provided activities such as word search games, gardening, music supported by external musicians and singers. People were enabled to watch the local carnival and visit local attractions.