Working at Coote Lane Residential Home
Coote Lane, Preston, PR5 5JE
Operated by Swillbrook Limited
24 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel supported by management with a positive culture and good training, but a lack of structured activities and programmes holds it back."
Safety & Risk
7/10
✓
Medicines were stored and administered safely. Staff had received training to recognise abuse and knew what action to take to keep people safe... The registered manager had assessed and recorded risk to keep people safe.
Staff Culture
8/10
✓
People and staff told us there was a very positive culture... Staff were consistently complimentary... One staff member said, 'It feels like home here, it's nice. We have good teamwork here. We help each other out.'
Staffing Levels
6/10
✓
The registered manager and provider ensured appropriate staffing arrangements were in place and staff were deployed effectively... One person told us, 'There's staff all about, plenty of them.'
Training & Dev
7/10
✓
Staff felt supported... through training development, supervisions, appraisals... The provider had introduced financial incentives to motivate and reward staff with their personal development.
Management
7/10
✓
Staff felt supported by the management team... A relative told us, 'We've been very pleased. You can go to [registered manager] with any issues, and she's open to ideas'.
Programmes
4/10
!
Per 2021 comprehensive inspection: 'Activities were available for people to participate in. People spoke positively about the activities that took place.'
Points to consider
No activities coordinator or structured programme mentioned, so the role is mostly routine personal care like washing, dressing and meals.
No activities or engagement programmes detailed in 2023 report; per 2021: 'Activities were available for people to participate in.'
Staffing is adequate and deployed well but nothing special, with no details on agency use or staff retention.
'Appropriate staffing arrangements were in place and staff were deployed effectively'; per 2021: 'Enough staff were deployed to meet people's needs.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews