Working at Cooperscroft Care Home

Staff and the management team demonstrated a strong understanding of their responsibilities in relation to safeguarding... Risks to people's health and wellbeing were managed well and the service promoted positive risk taking... The service had systems and processes in place to safely store, administer and record medicines use.

There was an exceptionally positive, open and inclusive culture at the service... Staff told us they felt listened to and supported very well by the provider and management team. They were actively encouraged to contribute to the development of the service... strong focus on staff well-being.

The provider ensured there were sufficient numbers of suitable staff. They used a dependency tool to ensure there were enough staff to meet people's needs safely... Staff were able to attend to people's needs and did not appear rushed. Call bells were answered quickly.

The provider placed strong emphasis on staff personal and professional development... professional training such as National Vocational Training (NVQ) in relevant areas such as palliative and end of life care, and training for overseas nurses to gain their registration in the UK... opportunities for staff to complete further training to become 'champions' in specific areas of care, such as dementia care.

People and their relatives said the management team were very visible throughout the service and were always approachable and responsive to issues they raised. We observed that managers were available throughout the day and appeared to have very positive relationships with people.

The service ran innovative information sessions about scams and internet safety... people were supported to embark on trips to the theatre, boat trips and visits to London... people had taken on roles for the day, such as kitchen or laundry assistant and taken part in testing fire alarms... links with... local dementia café.