Working at Coopers Croft

Abuse concerns were not always reported or acted on quickly, leaving people at risk.

one incident was not reported to the safeguarding authority, and others were handled inadequately, resulting in a repeat occurrence.

Managers missed safeguarding issues and quality checks did not spot risks or problems.

existing quality assurance systems had not identified the issues we found in this assessment, including issues around assessing risks to people and the management of safeguarding incidents.

Staff sometimes feel short staffed, especially with sickness or holidays, making workloads tough.

staff reported occasions where they felt short-staffed... When staff are sick or holiday, we are down that staff member.