Last updated: 10 February 2026
"Staff feel supported by an approachable manager with up-to-date training and engaging activities, but no registered manager and unsafe medicines management are major concerns."
Medicines were not always managed safely which placed people at risk of harm. This was a breach of regulation 12(1).
Staff said the manager was approachable and listened to their views. One relative told us they had seen positive changes... Staff seem much happier with the new manager.
There were enough staff to meet people's needs and keep them safe. Regular agency staff were used to ensure consistency.
Staff were trained and had received recent supervision. Records showed staff training was kept up to date.
The registered manager left the service in July 2021. The current manager has applied for registration with the Care Quality Commission.
The activity co-ordinator and staff had worked hard to involve and engage people in a variety of activities and events... Links had been made with a local primary school to develop the Together with Music programme.
No registered manager in post, current one has only applied recently.
The registered manager left the service in July 2021. The current manager has applied for registration with the Care Quality Commission.
Medication errors like missed doses, wrong timing and unsafe storage put people at risk.
Medicines were not always managed safely which placed people at risk of harm. This was a breach of regulation 12(1).
Enough staff but regular agency workers are used which can affect knowing residents well.
Regular agency staff were used to ensure consistency.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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