Working at Cooper House
Pasley Road, Leicester, LE2 9BT
Operated by Leicestershire County Care Limited
32 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive managers and a positive culture promote safety, but shortfalls in senior night staffing and routine activities hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety... Robust procedures were in place for addressing incidents... Managers investigated incidents thoroughly.
Staff Culture
7/10
✓
There was a positive and inclusive culture within the service led by an effective management team. Staff were complimentary about managers.
Staffing Levels
5/10
!
Enough staff with the right skills... However, we identified a shortfall in senior staff working on night shifts from the rotas we reviewed... arranged staff from their other homes as senior care staff.
Training & Dev
6/10
✓
Staff received training, were supervised effectively and supported by the management team. Staff who administered medicines had been trained to do so.
Management
7/10
✓
Leaders were visible, knowledgeable and supportive to staff. A staff member told us, “Managers are good, this is the best it has been. They act quickly and address any concerns.”
Programmes
5/10
!
People were involved in the service and were offered a range of group and individual activities they could participate in. A relative said, “There are so many more activities going on here now.”
Points to consider
Staff numbers are sufficient but they used staff from other homes to cover a gap in night senior shifts recently.
we identified a shortfall in senior staff working on night shifts from the rotas we reviewed... As an interim measure, the provider had arranged staff from their other homes to work at Cooper House as senior care staff
Only standard training and supervision mentioned, no specialist courses or funded qualifications.
Staff received training, were supervised effectively and supported by the management team
Regular activities offered but no dedicated coordinator or specialist programmes, so the role may feel routine.
offered a range of group and individual activities they could participate in
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews