Working at Coombe House Residential Home

Safeguarding procedures were in place and staff had a good understanding... Risks to people's health and safety were assessed and clear plans of care put in place... Medicines were managed safely

Staff told us that they felt part of an exceptional team. They told us they felt valued, supported and encouraged and that they really enjoyed their work... 'An exceptional place to work'

There were always enough staff available to ensure people received continuous, attentive and discreet care... low turnover of staff within the service and staff were very familiar with the needs of people

Staff had obtained additional skills due to having taken part in diploma level training in dementia care. Four staff had completed the diploma and three staff members were currently undertaking it... regular supervision and appraisal

The registered provider was visible in the service and regularly observed and talked with people to check if they were happy and safe... Staff said they were extremely well supported by management and worked together as a team

The service had been awarded the Level One (star) Butterfly Service, Quality of Life National Award for the past three years... involved in a 'Sensory Trust' project... music therapist each week, Tai Chi sessions