Last updated: 9 February 2026
"Approachable management and a happy, supported team, but staffing lacks stability and activities feel routine in some units."
The provider had systems... to minimise the risks of abuse... People received their medicines safely from trained nurses... risk assessments were carried out
People lived in a home where staff were happy... Staff told us they enjoyed their jobs and felt well supported... 'There's good support from the manager and the nurses'
People were supported by adequate numbers of staff to meet their needs and keep them safe... 'There always seems to be enough staff'
People were supported by staff who were well trained and competent... systems in place to make sure staff had opportunities to up-date their training and attain nationally recognised qualifications... 'Good training and lots of support'
The registered manager... was well qualified... Staff said the management team were open and approachable... One member of staff said, 'I like the new manager. You know where you are with her'
Three activities workers were employed... monthly activity programme... visits from llamas, donkeys and children... gardening club
Staff numbers are enough to get the job done, but nothing special like super stable teams or hardly any agency staff
People were supported by adequate numbers of staff to meet their needs and keep them safe
Varied activities like pet visits and kids coming in make the day more interesting, but some units have little going on so shifts can feel routine there
The people we spoke with on Pippin were not aware of what activities were available... 'Activities are not for this floor'
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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