Working at Conway House
44 George Road, Oldbury, B68 9LH
Operated by Mr & Mrs P Birks
8 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported with enough people on shift and strong infection control, but ad hoc supervision and basic activities need attention."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured provider was preventing infections, using PPE effectively, accessing testing, managing outbreaks, and meeting vaccination requirements.
Staff Culture
6/10
✓
Per 2019: Staff understood, felt confident and well supported in their role, although supervision was ad hoc.
Staffing Levels
6/10
✓
Per 2019: People and staff told us there was sufficient staff effectively deployed to meet people's needs; 2022 notes measures to mitigate COVID-19 staff pressures.
Training & Dev
5/10
!
Per 2019: There were some areas where training updates were needed to refresh their knowledge, such as PEG feeding and diabetes symptoms.
Management
4/10
!
Per 2019 comprehensive inspection: Quality monitoring systems were in place but were not always effective or comprehensive; staff supervision more ad hoc than planned.
Programmes
4/10
!
Per 2019: Some basic activities like outings to pub, bowling, cinema, birthday parties; stimulation low key and repetitive for some.
Points to consider
Boss knows issues exist but quality checks and staff one-on-ones are not always thorough or scheduled regularly.
Quality monitoring systems were in place but were not always effective or comprehensive however. The registered manager was aware of this shortcoming
Only basic training with some gaps that need updating, no specialist courses or funded qualifications mentioned.
there were some areas where training updates were needed to refresh their knowledge. The registered manager was aware of and planned to provide these updates
No activities coordinator or special programmes, just occasional outings and low-key stuff so days feel routine.
We saw some people were well supported with activities and stimulation, for example four people went out to celebrate a person's birthday... but this was, from what we saw quite low key and they were at times seen sitting with carrying out repetitive activity
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews