Working at Conway

There was a supportive culture for staff which ensured they were empowered to achieve good outcomes with people.

There were enough staff deployed to ensure people's needs were met; relatives praised staff knowledge and skills.

The provider's training records showed a wide range of training across relevant areas including supporting people with learning disability, dementia and mental ill health; staff received regular supervision.

The management team had a very in depth oversight of the service including a wide range of audits; staff and managers shared a vision of continuous improvement and responded positively to feedback.

People's care plans showed support to access a wide range of activities, employment and community facilities; relatives mentioned karaoke, cooking, shopping and weekly activity planning meetings.