Working at Consort House Nursing Home
35 Consort Close, Plymouth, PL3 5TX
Operated by Xcel Care Homes Ltd
58 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel proud and motivated with supportive management, but staffing shortages sometimes need agency cover and training is only basic."
Safety & Risk
7/10
✓
There was an open culture where by all safety concerns which were raised were used as opportunities for learning and improvement. For example, medicine errors, no matter how minor, were acknowledged, with reflective practice taking place.
Staff Culture
8/10
✓
Staff were proud and motivated to work for the organisation. One member of staff told us, 'I've never done a job that I love, but I love it here. Everyone helps and gets along as a team'.
Staffing Levels
5/10
!
Overall, people and relatives told us there were enough staff to meet their needs, however others, including staff felt there needed to be more.
Training & Dev
6/10
✓
Staff were complimentary of the training and support they received. Staff completed the care certificate.
Management
7/10
✓
Staff were complimentary of the registered manager and management team and of their values, telling us they felt 'Listened to' and 'They (management team) are always improving and doing their best'.
Programmes
6/10
✓
The provider had an activities co-ordinator who had designed a programme of events, which took account of people's individual wishes, and requests.
Points to consider
Staffing is adequate overall but some staff and residents feel they need more people sometimes, and agency workers cover shortages.
Overall, people and relatives told us there were enough staff to meet their needs, however others, including staff felt there needed to be more. Agency staff were used when there was a shortage of staff.
Only standard training like the care certificate and basic updates, no specialist courses or funded qualifications.
Staff completed the care certificate... Staff received training and an assessment of their ongoing competency.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews