Working at Consort Close - Bollington

The service had a robust safeguarding policy... All staff demonstrated good understanding... One medication error since last inspection but lessons learned and procedures changed. All accidents analysed to reduce risks.

All staff told us they found the manager approachable and were confident to raise concerns or make suggestions. There was a culture of learning rather than blame.

Most people who worked at the service had been there many years. This created a consistent staff team. The service did not use agency staff, short notice absence was covered by bank staff who worked for the provider.

Staff received a comprehensive induction... annual refresher training... extra training to administer medication, PRN medication, positive behaviour management... All staff told us the training was detailed and gave them the skills they needed.

The manager is very hands on and very approachable, communication is excellent. The residential manager led by example and ensured staff knew to only expect the highest level of care.