Working at Consensus Support Services Limited - Shrewsbury

Risks to people's safety were not always being mitigated... People's medicines were not always managed in line with requirements... accidents and incidents were recorded however we found the forms were often poorly completed.

All staff reported to us that recent staffing issues had impacted on the service. One staff member said, 'It has been hard going covering the shifts, we work extra to help out but is had left many staff to feeling close to burnout. The agency staff we have are usually really good'.

At the time of our inspection there was not a registered manager in post... The leadership in the service had been inconsistent and we were advised this had, had an impact on the overall progress of the service. Staff told us there had been several changes to the management.

People had access to activities, but we received feedback that the activities were limited, and more was needed both in the community and in the home... several relatives told us the activities were not always sufficient.