Last updated: 10 February 2026
"Staff feel part of a great team with decent training, but no permanent manager, leadership changes and staffing burnout hold it back."
Risks to people's safety were not always being mitigated... People's medicines were not always managed in line with requirements... accidents and incidents were recorded however we found the forms were often poorly completed.
Staff felt better leadership was required... One staff member said, 'I am hopeful we are turning a corner, we are a great team but we need a good leader to ensure things get done properly and fairly.'
All staff reported to us that recent staffing issues had impacted on the service. One staff member said, 'It has been hard going covering the shifts, we work extra to help out but is had left many staff to feeling close to burnout. The agency staff we have are usually really good'.
Some additional training was required and supervisors told us they wanted to spend more time supporting the new staff... there was no reference to sign language on the training matrix or training plan.
At the time of our inspection there was not a registered manager in post... The leadership in the service had been inconsistent and we were advised this had, had an impact on the overall progress of the service. Staff told us there had been several changes to the management.
People had access to activities, but we received feedback that the activities were limited, and more was needed both in the community and in the home... several relatives told us the activities were not always sufficient.
No permanent manager in post and lots of leadership changes have made things unstable.
At the time of our inspection there was not a registered manager in post... there had been several changes to the management which had been hard.
Frequent agency staff and shift shortages have left permanent staff close to burnout.
recent staffing issues had impacted on the service... 'It has been hard going covering the shifts... close to burnout. The agency staff we have...'
Medication stored wrongly and poor accident records mean safety risks aren't always handled well.
People's medicines were not always managed in line with requirements... accidents and incidents were recorded however we found the forms were often poorly completed with minimum detail.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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