Working at Consensus Support Services Limited - 121 Station Road
121 Station Road, Kettering, NN15 5PA
Operated by Consensus Support Services Limited
11 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive management and a positive culture where staff love their jobs, although staffing stability is unclear and activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
Regular medicines audits were undertaken. The most recent audit identified inconsistency in recording of creams being applied, the registered manager told us this would be addressed in the following team meeting.
Staff Culture
8/10
✓
Staff told us, 'I love coming to work.' One relative told us, 'The staff like the people and like the job.…If you've got happy staff, you've got a happy home.'
Staffing Levels
6/10
✓
At this inspection we found staffing had improved and there were enough staff to be responsive to people's needs.
Training & Dev
7/10
✓
Staff received training to meet people's individual needs. For example, giving emergency medicines, chest physiotherapy and positive behaviour support. This training was refreshed as needed.
Management
8/10
✓
Staff told us, '[Registered manager] is here for the [people] and very supportive of the staff. [Registered manager] is the best manager I have ever had.' And '[Registered manager] never shuts the door.'
Programmes
6/10
✓
An activities board displayed pictures and photos of planned activities. This showed the day prior to the inspection activities available were yoga and a pub lunch.
Points to consider
Staffing is adequate now after improvements but no details on staff turnover or agency use to show stable teams.
At this inspection we found staffing had improved and there were enough staff to be responsive to people's needs.
Activities are regular with outings and games but no dedicated coordinator or specialist programmes to make the role more varied.
An activities board displayed pictures and photos of planned activities. This showed the day prior to the inspection activities available were yoga and a pub lunch.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews