Last updated: 9 February 2026
"Staff feel valued in a happy atmosphere with strong safety practices, but basic activities and some agency staff hold it back."
Per 2021: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, accessing testing, and promoting safety through hygiene practices. Per 2020: Staff managed medicines safely; incidents recorded and reviewed for learning.
Per 2020 comprehensive inspection: Staff told us they felt valued and enjoyed working at Conquest Lodge. There was a relaxed and happy atmosphere in the service.
Per 2020 comprehensive inspection: There were enough staff on the day of inspection to support people's care needs in a timely manner. They are in the process of recruiting four care staff, which in turn will reduce the use of agency staff.
Per 2020 comprehensive inspection: The provider continued to have processes in place to ensure that staff received all the training they needed so that they could do their job well. New staff received an induction.
Per 2020 comprehensive inspection: The registered manager was visible and available to speak with staff when they needed additional support or advice.
Per 2020 comprehensive inspection: Some people went out to organised activities such as bowling, swimming and visit local shops and cafes. Others attended a local day service.
Just basic outings like bowling, swimming, and shopping trips, no activities coordinator or specialist programmes to make the job more interesting.
Per 2020 comprehensive inspection: Some people went out to organised activities such as bowling, swimming and visit local shops and cafes.
Enough staff to get by but using some agency workers while recruiting more permanent ones.
Per 2020 comprehensive inspection: They are in the process of recruiting four care staff, which in turn will reduce the use of agency staff.
Manager splits time between two homes, so not always fully hands-on here.
Per 2020 comprehensive inspection: There was good leadership within the service, even though the registered manager shared their time between two services.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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