Working at Connect House
8A Riber Crescent, Nottingham, NG5 1LP
Operated by Medina Connect Ltd
74 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported by management with consistent training and supervision, but lack of activities and mixed staffing feedback lead to task-based care."
Safety & Risk
6/10
✓
People told us they felt safe. Staff understood their duty to protect people from abuse and knew how and when to report any concerns they had to managers.
Staff Culture
6/10
✓
Staff told us that staffing levels had improved and training was consistently delivered. Staff also said they felt supported by the management and felt were offered opportunities to give feedback through regular team meetings and one to one supervision.
Staffing Levels
5/10
!
We received mixed feedback from people regarding staffing levels. While some people felt there were enough staff, some people stated care was task based to suit staff rather than focusing on people's individual needs.
Training & Dev
6/10
✓
Staff received relevant training to meet the range of people’s needs at the service. Staff received support through supervision and appraisal to support their continuous learning and improve their working practice.
Management
6/10
✓
Staff told us that staffing levels had improved and training was consistently delivered. Staff also said they felt supported by the management and felt were offered opportunities to give feedback through regular team meetings and one to one supervision.
Programmes
3/10
✕
We observed people sitting for long periods of time and lack of staff interaction. The management team told us they were in the process of recruiting a new staff member to support people with participating in meaningful activities.
Points to consider
No activities coordinator in place yet, so the job is mostly routine personal care with residents sitting without much engagement.
The deputy manager told us there was an active recruitment ongoing for activities coordinators to support people to have more meaningful activities. We observed people sitting for long periods of time and lack of staff interaction.
Staffing levels are adequate but get mixed reviews from residents, leading to task-focused care and occasional waits.
We received mixed feedback from people regarding staffing levels. While some people felt there were enough staff, some people stated their care was delivered inline with what was suitable for staff rather than people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews