Working at Connaught House

Staff had completed safeguarding training and understood how to protect people from the risk of abuse. Medicines were well managed and administered by those staff who had been trained and were competent.

The service had a positive culture which promoted good care... Staff were empowered by the registered manager's management style which focused on values such as empathy with people.

People and relatives were happy with staffing levels at the home. They felt there were enough staff available to meet people's needs. Our observations supported there were enough staff available to keep people safe.

New staff received initial training which incorporated the Care Certificate and spent time shadowing experienced staff. All staff had regular training to ensure they maintained their knowledge and skills. This included fire safety, moving and handling, infection control and food safety.

Staff told us they found the registered manager approachable. The registered manager promoted positive values through their day to day contact with staff and people living at the home.

There was a range of activities people could participate in. The activity staff put together a weekly activity plan... one room had been made into a cinema and another room was used for sensory activities.