Last updated: 9 February 2026
"Staff feel supported with strong leadership and teamwork, but agency staff are used sometimes and training and activities are basic."
Staff had a good awareness of safeguarding... Regular auditing of medicine procedures had taken place... Medicines were stored appropriately and securely.
The service had a strong emphasis on teamwork and communication. Staff commented they all worked together... 'We're well supported, and we work together well.'
People and staff told us the service had enough staff to keep people safe. ... agency staff were used when required.
Staff had received relevant training... Systems of staff development including one to one supervision meetings and annual appraisals were in place. Staff completed an induction.
People, relatives and staff spoke highly of the service and felt it was well-led. Staff commented they felt supported and had a good understanding of their roles.
There was a range of activities on offer which included, music, arts and crafts, quizzes, exercise, regular trips in the minibus and visits from external entertainers.
Staffing is adequate but they use agency workers sometimes to cover shifts.
agency staff were used when required.
Only standard training and induction with supervision, no specialist courses or funded qualifications.
Staff had received relevant training... Staff completed an induction when they started working at the service and 'shadowed' experienced members of staff.
Activities are regular but basic like quizzes, crafts and trips, no specialist programmes or coordinator mentioned.
a range of activities on offer which included, music, arts and crafts, quizzes, exercise, regular trips in the minibus and visits from external entertainers.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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