Working at Conifers Nursing Home

There was a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Staff consistently reported that the new manager was approachable, listened to their concerns, and acted where possible, fostering a culture of openness and responsiveness. One staff member said, “They [manager] have made a difference. They are very open and lovely, and they listen to our concerns.”

Feedback from people using the service and their relatives and staff was consistently positive regarding the new manager, who was described as approachable and friendly. Comments included, “The manager is approachable. They walk around the home, and they are really proactive with communication.”