Last updated: 10 February 2026
"Stable leadership, positive staff morale and consistent staffing, but limited activities hold it back."
Per 2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, and making sure infection outbreaks can be effectively prevented or managed.
Per 2020 comprehensive inspection: Staff morale was positive, and they all told us they enjoyed their jobs. Staff told us they felt very well supported by the management team.
Per 2020 comprehensive inspection: There were enough staff deployed to ensure people were safe and their support needs were met. People were supported by the same core group of staff.
Per 2020 comprehensive inspection: Staff completed regular training to ensure they had the right skills. Staff were happy with the training they received. Staff received regular support and supervision.
Per 2020 comprehensive inspection: The service benefitted from a stable leader who had worked at the service from the position of carer up to registered manager. They knew the people and staff well.
Per 2020 comprehensive inspection: People's access to organised activity was limited. The service employed an activities coordinator for three days per week.
Activities are limited to a part-time coordinator and monthly events, so most shifts are routine personal care with little variety.
People's access to organised activity was limited. The service employed an activities coordinator for three days per week and each month the home hosted an event with singers or entertainers.
Managers saw from surveys that people were unhappy with activities but did not create an action plan to fix it.
The provider's analysis of the January 2020 resident survey showed they identified 33% of respondents were not interested in the activities available at the home but this did not lead to an action plan.
Staffing meets basic needs but care often feels task-focused with some delays in support.
interactions with people tended to be task-led. During the inspection we identified one instance where staff support was not timely.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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