Last updated: 9 February 2026
"Supportive management and a strong family-like culture stand out, but basic activities and staffing pressures during COVID hold it back."
2022: Assured on infection prevention, PPE use, visitor management and outbreak control; per 2019: effective safeguarding, risk assessments and safe medicines management.
Per 2019: Staff comments 'The managers are great we get on well and staff team is good. We get on very well, its alike a family'; positive culture promoted.
Per 2019: 'During our visit there were enough staff to ensure people received support in line with their assessed needs'; 2022: measures to mitigate COVID-19 related staff pressures.
Per 2019: Staff continued to receive training and supervision; comprehensive training needs assessment with specialist training including PEG feeds and MCA.
Per 2019 inspection: Staff felt very supported by the registered manager and management team; relatives and staff spoke positively about the approachable manager.
Per 2019: 'People were provided with activities of their choice to keep them active in the community'; supported to trips, day care and personalised journals.
Days involve mostly routine personal care with basic community outings and trips, no activities coordinator or varied programme.
Per 2019: 'People were provided with activities of their choice to keep them active in the community'; supported to seaside trips and day care.
Staff numbers meet basic needs but COVID caused pressures needing special fixes, no info on stable teams or easy workloads.
2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'; per 2019: 'enough staff'.
Training covers standard and some specialist topics like feeding tubes, but no funded qualifications or career paths mentioned.
Per 2019: 'Staff continued to receive training and supervision'; 'comprehensive staff training needs assessment' with additional training where needed.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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