Working at Conifer Lodge

People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. One relative said, 'People aren't wrapped in cotton wool. They do take risks but staff keep them safe.' Staff learned from incidents and apologised.

Staff felt respected, supported and valued by senior staff which supported a culture that drove improvement. One staff member said, 'I love working here... Staff felt able to raise concerns with managers without fear...

The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. Various checks had been undertaken on new staff... People were part of the interview process.

The provider invested in staff by providing them with quality training to meet the needs of all individuals using the service... People's lives were enriched by skilled staff who undertook training and professional development according to their role.

The registered manager was the provider's clinical lead and had exceptional skills, in depth knowledge and experience... Managers worked directly with people and led by example.

People had helped request, design and build a large homebuilt pub from many recycled items... Staff supported people through recognised models of care... gardening competition... outdoor cinema.