Working at Conifer Lodge Residential Home

Staff members we spoke with understood their role and responsibilities to protect people from abuse and avoidable harm. Staff demonstrated a good understanding of their roles and responsibilities to protect people from abuse and avoidable harm.

Staff said they felt teamwork was good. A staff member said, “The management team are lovely, approachable and very supportive.” Staff told us the management team were open and honest and this was expected of staff.

Staff had ongoing support through training and supervision. Staff confirmed they had opportunities to discuss their work, training and development needs. They confirmed competency assessments were completed for medicine and moving and handling.

Staff confirmed the registered manager and provider were always available and very supportive. Staff were confident they could raise any issues concerns directly with the registered manager and provider and they would be listened to.