Last updated: 9 February 2026
"Stable long-serving staff and supportive management create a positive workplace, although activities remain restricted and more face-to-face training is needed."
Risk to people had been appropriately managed. There were robust risk assessments in place to guide staff to how they should support people safely.
Staff had the opportunity to raise anything at the meetings and felt they were listened to and valued.
There is a stable management and care team. Many staff members have worked at the service for many years and have a good working relationship.
There is a comprehensive training programme in place for staff to complete, this is in line with the care certificate.
Staff told us they felt supported by the management team.
There was a variety of activities which people were encouraged to participate in, however, since the pandemic these had been restricted. People told us they enjoyed going to restaurants for meals, holidays to seaside locations cinema, bowling and shopping trips.
Activities are regular outings and trips like shopping and holidays, but no dedicated coordinator or specialist programmes to make the role more varied.
There was a variety of activities which people were encouraged to participate in, however, since the pandemic these had been restricted.
Staff get good online training but some say they want more face-to-face sessions like dementia training.
some staff did say they felt they would benefit from more face to face training such as dementia training and moving and handling.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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