Working at Conewood Manor Nursing Home

Staff had been trained in how to safeguard people from avoidable harm and were knowledgeable; accident and incident analysis completed monthly with actions; detailed medicine audits and accurate records.

Staff were positive about the teamwork and the morale in the home. One staff member said, 'I think everyone gets on, and we help each other out. We definitely show teamwork, we make sure we work together.' Per 2019: 'we are a big family here.'

Staff and people's relatives said they felt there were enough staff available to meet people's needs and to maintain people's safety.

Staff were supported through regular training, supervision and appraisals to provide safe care. Their skills and knowledge were regularly reviewed through competency assessments. Per 2019: basic core training and regular refresher training.

Staff feedback about the registered manager was positive, staff felt they were supportive and demonstrated leadership where needed. One staff member said, 'I get very good support from my manager; I have had personal circumstances where they have been really understanding.'

Per 2019 comprehensive inspection: The variety of activities offered meant that every person found something of interest and could participate in group or individual engagement opportunities; trips, pub room, weekly mindfulness sessions with counsellor.