Last updated: 10 February 2026
"Staff feel supported by leadership in a positive culture with safe practices, but systems need more time to fully embed."
Risks to people's health and wellbeing were assessed and managed. Medicines were managed safely. There was a culture of learning when things had gone wrong.
Staff spoke positively about the supportive leadership and culture within the service. 'This is the best home I have worked in with the best management team I've had.'
There were enough staff to support people. Observations throughout the inspection showed that there were enough staff on duty to meet people's needs in a timely manner.
Records showed staff had completed mandatory training. Staff were offered other training and development opportunities. Staff received regular supervision sessions.
Staff told us they enjoyed working there and felt supported by the registered manager and provider; systems required more time to become fully embedded.
The provider employed an activity coordinator who involved people in choosing activities, such as regular themed 'film days' made into a cinema style experience with popcorn.
Leaders are building good systems but they need more time to fully bed in and work consistently.
There were a range of systems in place to assess and monitor the quality and safety of the service and to ensure people were receiving appropriate support, but these processes required more time to become fully embedded in the service.
Staff numbers are enough for timely care but no details on low agency use or long-term staff retention.
There were enough staff to support people. Observations throughout the inspection showed that there were enough staff on duty to meet people's needs in a timely manner.
Training covers mandatory basics and some extras if requested, but no specialist courses or funded qualifications.
Records showed staff had completed mandatory training. Staff were offered other training and development opportunities.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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