Working at Compassionate House
452 Lightwood Road, Stoke-on-trent, ST3 7EY
Operated by Compassionate Healthcare Limited
6 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff and relatives praised approachable management and team culture with strong safety practices, but basic activities without a dedicated programme hold it back."
Safety & Risk
8/10
✓
Staff knew how to identify different forms of abuse... Risk assessments were detailed... People had Positive Behaviour Support (PBS) plans... registered manager undertook a full investigation to determine what went wrong and shared learning.
Staff Culture
7/10
✓
Staff had team meetings... 'We can always ask each other for support.' Relatives and staff spoke highly of the registered manager.
Staffing Levels
6/10
✓
Staff told us that they felt there were enough staff to meet people's needs. Where people required additional supervision and support, this was provided in line with people's assessed care and support needs.
Training & Dev
6/10
✓
Newly appointed staff received an induction... Staff received training to develop their skills and knowledge. The registered manager kept an electronic training matrix... Staff received individual support through supervision sessions.
Management
7/10
✓
Relatives and staff spoke highly of the registered manager. 'The registered manager is good, I can talk to them and they listen.' 'Management are experienced and approachable.'
Programmes
4/10
!
Staff used the information they knew about people to plan activities and daily outings. For example, one person enjoyed dancing so was supported to attend a disco.
Points to consider
Just basic outings like shopping, church, and disco, no dedicated activities coordinator or regular programme to make the role more varied.
Staff used the information they knew about people to plan activities and daily outings. For example, one person enjoyed dancing so was supported to attend a disco.
Only standard induction, training matrix, and supervisions, no specialist courses or funded qualifications.
Newly appointed staff received an induction as part of their training programme... Staff received training to develop their skills and knowledge. The registered manager kept an electronic training matrix... Staff received individual support through supervision sessions.
Staffing levels are adequate with enough staff on shift, but no details on low agency use or strong staff retention.
Staff told us that they felt there were enough staff to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews