Last updated: 9 February 2026
"Staff feel supported in a strong team with good management oversight and training, but safeguarding incidents were not always reported and recruitment records had gaps."
Systems and processes were in place to safeguard people from the risk of abuse. However, incidents, whilst recorded, were not always reported to the required agencies, for example the local authority
Staff told us they worked together as a team and felt supported. Feedback included 'We work as a team. There are [staff] to lean on and support you' and 'I love working here the residents are so nice and the staff'
There were enough staff to meet people's needs. Staff responded to people without delay and also spent time engaging with them in a meaningful way
Staff had the necessary training, skills and experience to care for people effectively. Staff completed training in specific areas relevant to their role and people they supported, for example, learning disabilities training. Staff were supported via supervision
The registered manager maintained good oversight of the service. Where shortfalls were identified both the registered manager and provider took action without delay. Staff feedback included 'People know they can go to [the registered manager], they will listen and sort things'
People participated in a wide range of activities both at the service and within the local community. For example, pet therapy, gardening, swimming and horse riding
Safeguarding incidents were recorded but not always reported to the local authority.
incidents, whilst recorded, were not always reported to the required agencies, for example the local authority
Recruitment records had gaps like missing employment history, even though main checks were done.
some checks were not consistently recorded, for example, gaps in employment history
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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