Last updated: 10 February 2026
"Supportive management and positive staff culture, but basic activities and gaps in medicines management hold it back."
Instructions for medicines that are given when required 'PRN' were not always fully detailed. Although, the service was carrying out audits of medicines management these had not always picked up on some of the issues.
Staff felt well supported. Staff told us they felt listened to and any issues they raised were acted on.
People were supported by enough suitably qualified staff. The number and skills of staff matched the needs of people using the service.
Per 2019 comprehensive inspection: Staff had completed training that the provider considered to be mandatory. Staff were also encouraged to complete specialist training and social care qualifications.
The registered manager had an open-door policy and staff told us they felt listened to and any issues they raised were acted on. Staff said, '[The registered manager] is so supportive and really cares.'
People were encouraged to do activities they were interested in, and we observed various activities taking place during the day which people enjoyed.
No activities coordinator or specialist programmes mentioned, so the role is mostly routine personal care with basic activities added in.
People were encouraged to do activities they were interested in, and we observed various activities taking place during the day which people enjoyed.
Only standard mandatory training with some specialist encouraged, no details on funded qualifications or career development.
Per 2019 comprehensive inspection: Staff had completed training that the provider considered to be mandatory. Staff were also encouraged to complete specialist training and social care qualifications.
Gaps in medication records like unclear as-needed doses, and audits missing some problems.
Instructions for medicines that are given when required 'PRN' were not always fully detailed. Although, the service was carrying out audits of medicines management these had not always picked up on some of the issues.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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