Working at Community Places

Medicines were mainly managed safely... improvements were needed to make sure medicines were safe when staff were administering them... there were some examples seen where this information was missing... Medicines which needed to be administered at specific times were not always administered at the correct times.

There were suitable numbers of staff available to meet people's assessed need, including 1:1 support where this had been commissioned. A focus on developing and encouraging staff, had resulted in high staff retention rates.

Training was up to date, and it was clearly recorded when the updates would be due. Staff received regular training and updates... Training included communication tools, positive behaviour support, human rights and restrictive interventions.

Staff spoke well of the registered manager and deputy saying they felt supported. They also spoke highly of their colleagues. They had staff meetings which were conducted openly and encouraged feedback.

Staff and leaders worked exceptionally well with local groups... people were supported to access the local autism allotment and were instrumental in developing a sensory garden. Other people accessed... Zumba sessions, bowling, and using the gym... local pub... pride day.