Last updated: 10 February 2026
"Staff feel valued like family with high retention and strong support, but medicines management issues needed fixing."
Medicines were mainly managed safely... improvements were needed to make sure medicines were safe when staff were administering them... there were some examples seen where this information was missing... Medicines which needed to be administered at specific times were not always administered at the correct times.
Staff told us they were valued and supported in their roles... Staff felt supported to give feedback, were treated equally, free from bullying or harassment. One staff member said, “We are not just colleagues we are like family"
There were suitable numbers of staff available to meet people's assessed need, including 1:1 support where this had been commissioned. A focus on developing and encouraging staff, had resulted in high staff retention rates.
Training was up to date, and it was clearly recorded when the updates would be due. Staff received regular training and updates... Training included communication tools, positive behaviour support, human rights and restrictive interventions.
Staff spoke well of the registered manager and deputy saying they felt supported. They also spoke highly of their colleagues. They had staff meetings which were conducted openly and encouraged feedback.
Staff and leaders worked exceptionally well with local groups... people were supported to access the local autism allotment and were instrumental in developing a sensory garden. Other people accessed... Zumba sessions, bowling, and using the gym... local pub... pride day.
Some medication instructions were missing or unclear, and timings weren't always spot on, which got fixed right after the inspection.
there were some examples seen where this information was missing and when medicines were prescribed with a choice of dose there was no information recorded to guide staff... Medicines which needed to be administered at specific times were not always administered at the correct times. However, there was no evidence of impact on people.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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