Last updated: 10 February 2026
"Staff feel supported by approachable managers in a warm atmosphere with engaging activities, but training gaps and some staff dissatisfaction with changes need attention."
Overall medicines was managed safely; however, we have made a recommendation about medicine. Records reviewed showed any concerns had been reported to the correct authorities.
Staff were relaxed and there was a warm and friendly atmosphere in the home during our visit. Most staff told us they had enough support to do their job and that managers were approachable.
Rota schedules reviewed showed there was enough staff on duty to meet people's needs. Most people we spoke with told us there was enough staff to meet their needs, however some people told us staff were busy.
Medicines were mostly managed safely. However, we found some issues such as out of date documentation for 'as and when medicine' and some staff competencies were not up to date.
Most staff told us they felt supported in their role. Managers and leaders had clear systems in place to review the quality of care. Some staff were critical of the new changes that had been implemented.
The service had a full-time activities facilitator... people liked to do lots of group activities such as balloon hockey, ladies boxing club, arts and crafts, trips out, baking and keep fit.
Training has gaps, with some staff skills not up to date for medicines.
some staff competencies were not up to date.
Staffing is adequate but some residents say staff are busy and respond slowly at times.
some people told us staff were busy and had not responded as quickly as they had wanted them to.
Some staff unhappy with recent changes, with a few leaving recently.
some staff had struggled with changes that had been recently implemented... Some staff had recently left the service
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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